Part-Time Outbound Customer Service

Oakley Recruitment Limited; Fazeley; On-site; GBP 20,664,000 - 24,797,000; Part time

Benefits offered by this job

£12.82 per hour

Monthly uncapped commission

Immediate start

Temporary to permanent

Monday to Friday

10am-2:30pm

Part-time hours across 5 days

Full training provided

Gifted birthday holiday day

Free parking

Job summary

Oakley Recruitment is seeking a part-time Customer Service Outbound Caller on a temporary to permanent basis for an established organisation based in Tamworth. The role offers £12.82 per hour, uncapped commission and an immediate start, with Monday to Friday 10am-2:30pm.

This position is ideal for candidates seeking part-time hours that fit around commitments, with full training provided and opportunities to progress into a permanent role within the company.

Qualifications

• Experience in telephone-based customer service.
• Strong communication skills and professional telephone manner.
• Ability to build rapport quickly and handle sensitive conversations.

Responsibilities

• Make outbound calls to business customers to discuss outstanding debt.
• Understand customer circumstances and support debt collection.
• Build positive rapport and maintain professional relationships during conversations.
• Handle sensitive conversations confidently and professionally.
• Send emails and correspondence; follow up as required.
• Update and maintain accurate customer information in the internal database.
• Manage customer queries and work toward positive resolutions.
• Collaborate with the wider team to manage customer accounts.

Skills

Telephone-based customer service

Confident communication

Rapport building

Resilience

Attention to detail

Teamwork

Professionalism in sensitive calls

Job description

Oakley Recruitment is working in partnership with an established organisation based in Tamworth. This is an excellent opportunity to join their team as a Part-Time Customer Service Outbound Caller on a temporary to permanent basis, offering £12.82 per hour, uncapped commission and an immediate start.

Are you looking for a part-time opportunity with great hours, monthly uncapped earning potential and the chance to secure a permanent position?

Working Monday to Friday, 10am-2:30pm, this is a fantastic opportunity for someone looking for part-time hours that can fit around school hours or other commitments, without compromising on the opportunity to develop and earn more.

Culture and Environment

Our client has created a warm, friendly and welcoming environment where people work hard, support one another and enjoy being part of the team. The lively, open-plan office creates a collaborative atmosphere, with plenty of opportunity to interact with colleagues throughout the day.

It's a fast-paced and professional environment where personality is valued and people are encouraged to take ownership of their work. You'll receive full training from the start, giving you the support and confidence to make an impact in the role.

With this position offering a temporary to permanent opportunity, it's a great chance to get your foot in the door with an established business and build something longer term.

Personality

You'll be a confident, energetic and personable individual who isn't afraid to pick up the phone and start a conversation. Naturally resilient and proactive, you'll enjoy working towards results and will be motivated by the opportunity to earn additional commission.

You'll have the ability to quickly build rapport with different people while remaining professional and understanding when conversations become more sensitive. You'll take pride in doing a good job, bring a positive attitude to the team and be comfortable working within a busy, fast-paced environment.

Previous telephone-based customer service experience is important, but just as importantly, you'll have the personality, work ethic and confidence to make the role your own.

Package and Benefits

• £12.82 per hour
• Monthly uncapped commission
• Immediate start
• Temporary to permanent opportunity
• Monday to Friday
• 10am-2:30pm
• Part-time hours across 5 days
• Full training provided
• Gifted birthday holiday day
• Free parking

Job Role

• Making outbound calls to business customers to discuss outstanding debt
• Speaking with customers to understand individual circumstances and support the collection of outstanding payments
• Building positive rapport and maintaining professional relationships throughout customer conversations
• Handling potentially sensitive conversations confidently, professionally and with understanding
• Sending emails and correspondence to customers and following up where required
• Updating and maintaining accurate customer information on the internal database
• Managing customer queries and working towards positive resolutions
• Working closely with the wider team to support the efficient management of customer accounts

Skills and Experience

• Demonstrating previous experience within a telephone-based customer service environment
• Possessing confident and professional communication skills with a natural telephone manner
• Demonstrating excellent interpersonal skills and the ability to build rapport quickly
• Being comfortable discussing sensitive subjects, including outstanding debt
• Demonstrating resilience and remaining professional during challenging conversations
• Possessing a proactive and hard-working approach with the motivation to achieve results
• Demonstrating strong attention to detail when updating customer information and records
• Being comfortable working within a fast-paced environment and as part of a wider team

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process