Customer Service Advisor – Full Time – Coleshill, Warwickshire

Catering; Coleshill CP; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

9am-5:30pm schedule

25 days holiday + bank holidays

Bonus scheme

Dental and Optical care

Healthcare cash plan

Free parking

Job summary

Oakley Recruitment is partnering with a well-established organisation in Coleshill to recruit a Customer Service Advisor on a full-time basis. The role offers a hybrid work pattern after training and a standard Monday to Friday 9:00–17:30 with a one-hour lunch break.

The successful candidate will join a welcoming team, with focus on accurate data handling, strong customer service, and ability to work under deadlines.

Qualifications

• Experience in a similar role
• Excellent verbal and written communication skills
• Good organisational skills
• Ability to work under pressure and to deadlines
• Flexible approach to changing priorities
• Team player and able to use own initiative

Responsibilities

• Processing quotes and orders through various systems
• Allocating and shipping of goods and order processing
• Converting quotations
• Communicating with customers and delivering excellent customer service
• Identifying opportunities and logging on the database
• Updating and maintaining a database with accurate information
• Management of back orders and data management of customer orders
• Ensuring delivery to schedule of all orders
• Coordinating data management, data control and data protection

Job description

Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Coleshill. This is an excellent opportunity to join the team as a Customer Service Advisor on a full time basis

Culture and Environment

Our client’s environment is a very welcoming and supportive team. They pride themselves on training and continuous support for new and existing employees.

Personality

We are seeking an individual with exceptional attention to detail, who is a dedicated team player in the workplace. The ideal candidate will demonstrate a positive attitude and a strong commitment to both the team and their customers. If you are punctual and professional, we encourage you to apply for this role!

Reward

• After training period, 2 days working from home, 3 days in the office
• Monday to Friday, 9am 5:30pm, 1hr Lunch break
• Opportunity for an early finish on a Friday
• 25 days holiday plus bank holidays
• Bonus scheme
• Dental and Optical care
• Healthcare cash plan
• Free parking

Duties & Responsibilities

• Processing quotes and orders through various systems
• Allocating and shipping of goods and order processing
• Converting quotations
• Communicating with customers and delivering excellent customer service
• Identifying opportunities and logging on the database
• Updating and maintaining a database with accurate information
• Management of back orders and data management of customer orders
• Ensuring delivery to schedule of all orders
• Coordinating data management, data control and data protection

Skills and experience

• Experience in a similar role
• Experience delivering excellent service
• Good organisational skills
• Ability to work under pressure and to deadlines
• Flexible approach to changing priorities
• Excellent verbal and written communication skills
• Ability to work as part of a team and on own initiative

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Salary: £26600 – £30000/annum

Job Type: Permanent

Location: Coleshill, Warwickshire