Part-Time Office Assistant: Admin & Customer Support

Affinity People; City Of London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Training and ongoing support

Friendly working environment

Permanent part-time position

Job summary

i24 Group, based in Park Royal, London, is seeking an organised Office Assistant to support day-to-day branch operations. The role combines administration, customer service and operational coordination to keep services running smoothly.

You will handle daily admin, client records, inquiries by phone/email/in person, and assist with mail handling, returns and order fulfilment, working with the UK Operations Manager. Training provided.

Qualifications

• Experience working in administration or a similar office role.
• Proven ability to manage tasks with accuracy and timeliness.
• Strong communication skills, both written and spoken.
• Comfort using computers and learning online systems.
• Reliable, proactive and organised approach to work.
• Ability to work independently and with colleagues.

Responsibilities

• Complete daily administration and maintain accurate client records.
• Respond to customer and business enquiries by telephone, email and in person.
• Process client billing accurately.
• Support administrative tasks relating to mail handling, product returns and order fulfilment.
• Communicate with colleagues to ensure tasks are completed promptly and correctly.
• Follow company procedures and support compliance requirements.
• Resolve routine queries and elevate issues when needed.
• Work closely with the UK Operations Manager to support the branch.
• Act as a branch key holder.

Skills

Administration experience

Customer service

Organisational skills

Attention to detail

Written and verbal communication

Computer literacy

Job description

i24 Group, based in Park Royal, London, is seeking an organised Office Assistant to support day-to-day branch operations. The role combines administration, customer service and operational coordination to keep services running smoothly.

You will handle daily admin, client records, inquiries by phone/email/in person, and assist with mail handling, returns and order fulfilment, working with the UK Operations Manager. Training provided.