Part-time Office Assistant

Affinity People; City Of London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Training and ongoing support

Friendly working environment

Permanent part-time position

Job summary

i24 Group, based in Park Royal, London, is seeking an organised Office Assistant to support day-to-day branch operations. The role combines administration, customer service and operational coordination to keep services running smoothly.

You will handle daily admin, client records, inquiries by phone/email/in person, and assist with mail handling, returns and order fulfilment, working with the UK Operations Manager. Training provided.

Qualifications

• Experience working in administration or a similar office role.
• Proven ability to manage tasks with accuracy and timeliness.
• Strong communication skills, both written and spoken.
• Comfort using computers and learning online systems.
• Reliable, proactive and organised approach to work.
• Ability to work independently and with colleagues.

Responsibilities

• Complete daily administration and maintain accurate client records.
• Respond to customer and business enquiries by telephone, email and in person.
• Process client billing accurately.
• Support administrative tasks relating to mail handling, product returns and order fulfilment.
• Communicate with colleagues to ensure tasks are completed promptly and correctly.
• Follow company procedures and support compliance requirements.
• Resolve routine queries and elevate issues when needed.
• Work closely with the UK Operations Manager to support the branch.
• Act as a branch key holder.

Skills

Administration experience

Customer service

Organisational skills

Attention to detail

Written and verbal communication

Computer literacy

Job description

About i24 Group

Our client i24 Group operates a range of service businesses across the UK and overseas. Their Park Royal, London branch provides mail handling, e-commerce returns processing, order fulfilment, and postal and packaging services. i24 Group are looking for an organised, dependable and proactive Office Assistant to support the smooth day-to-day running of the branch.

About the Role

This is a primarily desk-based role combining administration, customer service and operational coordination. You ll respond to enquiries, complete client billing, maintain accurate records and help organise daily tasks. Working closely with the branch team and UK Operations Manager, you ll help ensure customers receive a reliable, professional service. The role would suit someone who enjoys variety, is confident using online systems and takes pride in keeping things organised.

Key Responsibilities

• Complete daily administration and maintain accurate client records.
• Respond to customer and business enquiries by telephone, email and in person.
• Process client billing accurately.
• Support administrative tasks relating to mail handling, product returns and order fulfilment.
• Communicate with colleagues to ensure tasks are completed promptly and correctly.
• Follow company procedures and support compliance requirements.
• Resolve routine queries and elevate issues when needed.
• Work closely with the UK Operations Manager to support the branch.
• Act as a branch key holder.

What i24 Group is Looking For

• Experience in administration, customer service or a similar role.
• Strong organisational and time management skills.
• Excellent attention to detail.
• Clear, professional written and verbal communication.
• Confidence using computers and learning online systems.
• A reliable, proactive approach and a positive attitude.
• The ability to work independently and alongside colleagues.

Experience in mail handling, fulfilment or e-commerce would be helpful, but full training will be provided.

What is being Offered

• £13 per hour.
• 2 hours per day, Monday to Friday no weekends.
• A permanent, part-time position.
• Training and ongoing support.
• A friendly working environment.
• A varied administrative role within a growing international business.