Part-Time Library Customer Service Champion

Central Bedfordshire Council; Dunstable; On-site; GBP 24,000 - 29,000; Part time

Job summary

Central Bedfordshire Council is seeking a part-time Customer Service Assistant for Dunstable Library. The role focuses on a warm welcome, helping customers use self-service terminals, locating books, and supporting library events in a community-focused setting.

Based at Dunstable Library within The Dunstable Centre, you will engage with a wide range of people, promote library services, and assist with shelving and handling library stock as part of daily operations.

Qualifications

• Excellent customer service experience in frontline roles.
• Good IT skills including use of self-service terminals and library tech.
• Interest in books, reading and information; library experience desirable.
• Strong communication and clear English.
• Willingness to travel to other South Area Libraries; driving license desirable.
• Physically able to shelf books and move equipment for events.

Responsibilities

• Assist customers with self-service terminals and library technology.
• Help customers locate books and information across the library.
• Lead and participate in library activities for children and adults.
• Handle stock, move books and materials as part of events and displays.
• Promote library services and welcome Centre visitors daily.

Skills

Customer service

IT skills

Communication

English language

Flexibility

Tools

Self-service terminals

Library Apps

Computers/Tablets/Printing

Job description

Central Bedfordshire Council is seeking a part-time Customer Service Assistant for Dunstable Library. The role focuses on a warm welcome, helping customers use self-service terminals, locating books, and supporting library events in a community-focused setting.

Based at Dunstable Library within The Dunstable Centre, you will engage with a wide range of people, promote library services, and assist with shelving and handling library stock as part of daily operations.