Weekend Library Customer Service Assistant

Working for Essex; Colchester; On-site; GBP 7,000 - 9,000; Part time

Job summary

Essex County Council is seeking a part-time Customer Services Assistant to serve Stanway and Colchester Central Libraries in a Saturday/Sunday rota. The role involves assisting customers, signposting services, and helping with book circulation in a welcoming, inclusive team.

The position is 10 hours per week with specific weekend hours and a pro rata salary of £7,016 per year; full-time equivalent up to £25,959. Applicants must be 18+ and eligible to work in the UK.

Qualifications

• Demonstration that you know how to use IT systems, or have the ability to learn.
• Customer service experience in any area.
• Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
• Enthusiasm and ideas.
• Enjoy working within a team to make us as brilliant as possible.
• Possession of a Driving Licence

Responsibilities

• First and foremost – you like helping people. If you’ve got some IT skills – self-taught or not, that’s ideal. We use self-service equipment, and our customers need your empathy and patience at all times.
• Arranging and conducting a variety of community groups and inclusive sessions including craft groups, Storytime and Rhymetime for families with babies and toddlers.
• Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
• You’ll help with promotional activities – we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
• Assisting customers to use the library catalogue and learn to use the full library offer.
• Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
• Data drives us – you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
• Our smaller libraries have less staff, so we’ll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

Skills

IT systems knowledge

Customer service

Communication

Driving Licence

Job description

Essex County Council is seeking a part-time Customer Services Assistant to serve Stanway and Colchester Central Libraries in a Saturday/Sunday rota. The role involves assisting customers, signposting services, and helping with book circulation in a welcoming, inclusive team.

The position is 10 hours per week with specific weekend hours and a pro rata salary of £7,016 per year; full-time equivalent up to £25,959. Applicants must be 18+ and eligible to work in the UK.