Community Library Assistant — Impactful Customer Service

Castle Primary School; Tadley; Hybrid; GBP 9,500 - 9,900; Full time

Benefits offered by this job

Health Assured Employee Assistance

Local Government Pension Scheme

Generous annual leave

Job summary

Hampshire County Council’s Tadley Library is seeking a Library Team Assistant to join a vibrant, people-focused team. You’ll deliver excellent customer service, lead Story Time sessions, support digital access, and help visitors feel welcome in a busy community library.

The role is permanent with a two-week rota, fixed shifts, and no Sunday or Bank Holiday work. Benefits include Health Assured, LGPS, and generous leave.

Qualifications

• Experience in a busy, customer-facing role with a friendly approach.
• Excellent communication and interpersonal skills in diverse situations.
• Strong digital skills with confidence using Microsoft Office and Google Workspace.

Responsibilities

• Create a welcoming space and support customers to engage with library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives.
• Carry out manual tasks like moving furniture and setting up spaces for activities.
• Help customers build digital confidence across devices and assist with admin tasks.
• Promote library services via social media and collaborate with partners.

Skills

Customer service

Communication

Digital skills

Social media

Teamwork

Tools

Microsoft Office

Google Workspace

Job description

Hampshire County Council’s Tadley Library is seeking a Library Team Assistant to join a vibrant, people-focused team. You’ll deliver excellent customer service, lead Story Time sessions, support digital access, and help visitors feel welcome in a busy community library.

The role is permanent with a two-week rota, fixed shifts, and no Sunday or Bank Holiday work. Benefits include Health Assured, LGPS, and generous leave.