Library Services Assistant — IT & Customer Care

London Borough of Sutton; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave 26-32 days

London Living Wage

Flexible working

Pension scheme

Staff wellbeing support

Cycle to work

Job summary

London Borough of Sutton seeks a proactive library assistant to support day-to-day library services across our eight public libraries. You will check and validate records, provide information on council services, and help customers use IT equipment and the library management system.

The role requires multitasking, resilience in busy periods, and strong teamwork as you engage with a diverse community and assist with events and activities to boost visits.

Qualifications

• Experience using library management systems or similar information systems.
• Strong IT skills and comfort with digital tools and devices.
• Ability to work with diverse customers and volunteers in a busy library setting.

Responsibilities

• Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information.
• Provide information to customers on the availability of or use of Council services in accordance with Council procedures.
• Operate the library management ICT system requiring a degree of specialist training in order to support customers.
• Help customers use IT equipment and software, such as scanners, printers, apps, social media, setting up emails, etc.
• Multi-task and work under pressure during busy times; no two days are the same.
• Be a good team player and an ambassador for excellent customer care while helping deliver events and activities to increase visits.

Skills

Attention to detail

Customer service

IT literacy

Teamwork

Multitasking

Tools

Library management system

Job description

London Borough of Sutton seeks a proactive library assistant to support day-to-day library services across our eight public libraries. You will check and validate records, provide information on council services, and help customers use IT equipment and the library management system.

The role requires multitasking, resilience in busy periods, and strong teamwork as you engage with a diverse community and assist with events and activities to boost visits.