Customer-Focused Library Assistant (Travel Covered)

East Sussex County Council; Eastbourne; On-site; GBP 18,000 - 24,000; Full time

Job summary

East Sussex County Council in Eastbourne is seeking a Library Assistant to welcome visitors, answer enquiries, and support library services across local branches. You will issue items, handle cash, and help run events such as Rhymetimes and Storytimes.

Training is provided, and occasional travel to other libraries is required with travel costs covered. The role emphasizes signposting customers to the right information and working as part of a team.

Qualifications

• Experience in customer service and good communication are essential.
• ICT skills and an interest in further development are desirable.
• Ability to work well in a team and be self-motivated is important.
• Willingness to undertake training and manual handling duties as required.

Responsibilities

• Staff the customer counter and answer a wide range of enquiries.
• Issue items to customers and handle cash.
• Maintain organised files and support library events (e.g., Rhymetimes and Storytimes).
• Signpost customers to resources and services; work across East Sussex libraries as needed.

Skills

Customer service

Communication skills

ICT skills

Teamwork

Self-motivated

Willing to learn

Manual handling

Job description

East Sussex County Council in Eastbourne is seeking a Library Assistant to welcome visitors, answer enquiries, and support library services across local branches. You will issue items, handle cash, and help run events such as Rhymetimes and Storytimes.

Training is provided, and occasional travel to other libraries is required with travel costs covered. The role emphasizes signposting customers to the right information and working as part of a team.