Part-Time Housing & Support Coordinator

Field Lane; Reigate; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Benefits package

Training and development

Job summary

Field Lane is seeking a Housing Administrator to join our supported living and housing services in Surrey. This role is 30 hours per week and focuses on tenancy records, housing documentation, and frontline contact for tenants, families and professionals.

You'll coordinate repairs, support housing benefit queries, liaise with authorities, and help ensure confidential, person-centred service delivery. The role requires DBS and right to work in the UK.

Qualifications

• At least two years' administrative experience, ideally in housing, care or related environment.
• Strong organisational skills and attention to detail.
• Good communication and IT skills.
• Experience maintaining accurate records and handling inquiries.
• Ability to manage competing priorities and work collaboratively.
• Confidentiality and safeguarding awareness.

Responsibilities

• Act as a first point of contact for tenants, families, professionals and agencies.
• Maintain tenancy records, agreements and housing documentation, including easy-read versions.
• Provide housing management support, including for tenants at Ashdown.
• Coordinate repairs and maintenance enquiries, working with tenants, families, colleagues and contractors.
• Support tenants and families with Housing Benefit, Universal Credit and exempt accommodation queries.
• Liaise with local authorities and external agencies to resolve housing-related issues.
• Support property and projects teams with administration and document control.
• Book meetings, reviews and professional visits and provide a welcoming service to visitors.

Skills

Administrative experience

Communication skills

IT skills

Record-keeping

Customer inquiries

Tools

MS Office

CRM software

Job description

Field Lane is seeking a Housing Administrator to join our supported living and housing services in Surrey. This role is 30 hours per week and focuses on tenancy records, housing documentation, and frontline contact for tenants, families and professionals.

You'll coordinate repairs, support housing benefit queries, liaise with authorities, and help ensure confidential, person-centred service delivery. The role requires DBS and right to work in the UK.