Part-Time Housing Solutions Advisor (Trauma-Informed)

Wiltshire Council; Salisbury; On-site; GBP 34,000 - 37,000; Full time

Job summary

Wiltshire Council’s Housing Solutions team provides housing advice and helps customers who are homeless or threatened with homelessness. The role focuses on preventing homelessness, empowering individuals to improve housing conditions, and making defendable decisions under the Housing Act 1996.

Collaboration with agencies supports statutory duties in a challenging housing market. The successful candidate will combine empathy with knowledge of landlord and tenant law, allocations, and

Qualifications

• Knowledge of landlord & tenant law, allocations and homelessness law.
• Empathetic, adaptable, customer focused and able to work in a trauma-informed way.
• Ability to advise and support customers to improve their housing prospects.

Responsibilities

• Provide bespoke housing advice to customers threatened with homelessness.
• Empower customers to take steps to improve housing conditions and prevent homelessness.
• Make in-depth inquiries and issue defendable decisions under Parts 6 and 7 of the Housing Act 1996.
• Collaborate with departments and agencies to fulfil statutory housing duties.

Job description

Wiltshire Council’s Housing Solutions team provides housing advice and helps customers who are homeless or threatened with homelessness. The role focuses on preventing homelessness, empowering individuals to improve housing conditions, and making defendable decisions under the Housing Act 1996.

Collaboration with agencies supports statutory duties in a challenging housing market. The successful candidate will combine empathy with knowledge of landlord and tenant law, allocations, and