Housing Solutions Case Worker

GUkraine

Margate

On-site

GBP 21,000 - 27,000

Full time

2 days ago

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Benefits offered by this job

Training opportunities

Flexible working hours

Health and wellbeing initiatives

Discounts for high street shops

Job summary

The Local Council is seeking a proactive and motivated individual to join a busy housing team. You will provide housing advice by phone and email, assess and process applications, and liaise with the Homeless Prevention Team to support vulnerable customers.

Training opportunities and flexible working arrangements are offered, with a focus on accuracy and teamwork in a fast-paced environment.

Qualifications

A proactive approach with strong administrative skills.
Excellent interpersonal skills and confidence in dealing with people.
Conscientious attitude and attention to detail.
A good standard of numeracy and literacy.
IT skills are essential; knowledge of Orchard or MRI (Jigsaw) is beneficial.
Working knowledge of the benefits system.
Ability to work as part of a team.
Good organisational skills with initiative.

Responsibilities

Provide housing advice to customers on the telephone and through correspondence.
Assess and process housing applications under our published allocation scheme.
Maintain and update changes to the housing applications.
Liaise and work flexibly with our Homeless Prevention Team.
Work effectively with other specialist teams across the council.
Opportunity to expand into other areas within the case work team.