Housing Case Worker

Wiltshire Council; Salisbury; On-site; GBP 34,000 - 37,000; Full time

Job summary

Wiltshire Council’s Housing Solutions team provides housing advice and helps customers who are homeless or threatened with homelessness. The role focuses on preventing homelessness, empowering individuals to improve housing conditions, and making defendable decisions under the Housing Act 1996.

Collaboration with agencies supports statutory duties in a challenging housing market. The successful candidate will combine empathy with knowledge of landlord and tenant law, allocations, and

Qualifications

• Knowledge of landlord & tenant law, allocations and homelessness law.
• Empathetic, adaptable, customer focused and able to work in a trauma-informed way.
• Ability to advise and support customers to improve their housing prospects.

Responsibilities

• Provide bespoke housing advice to customers threatened with homelessness.
• Empower customers to take steps to improve housing conditions and prevent homelessness.
• Make in-depth inquiries and issue defendable decisions under Parts 6 and 7 of the Housing Act 1996.
• Collaborate with departments and agencies to fulfil statutory housing duties.

Job description

Salary:£34,434 - £36,636 pro rata

Hours per week:22.5 hours

Interview date:To be confirmed upon shortlisting

Our Housing Solutions team ensures customers can get housing advice and help if they're homeless or threatened with homelessness. The role is designed to help people who are threatened with homelessness avoid homelessness and ensure that homeless persons have suitable housing.

In this crucial role, you will provide bespoke housing advice, empower customers to take steps to improve their housing conditions, work proactively to prevent or relieve homelessness, make in-depth inquiries and issue defendable decisions in respect of the council's duties under Parts 6 and 7 of the Housing Act 1996. You'll collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market.

We are looking for someone who not only has knowledge of landlord & tenant, allocations and homelessness law, but also someone who is empathetic, adaptable, customer focused and able to work in a highly customer-focussed and trauma-informed way.

Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.

Contact details

Kerry Keaveny, at [e-mail].

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