Housing Solutions Officer

Wiltshire Council; Salisbury; On-site; GBP 34,000 - 37,000; Full time

Job summary

Wiltshire Council's Housing Solutions team is seeking an adviser to help customers who are homeless or threatened with homelessness. This 2-year fixed-term post specializes in Domestic Abuse cases and involves working with another specialist to support clients, complete safeguarding assessments, DASH questionnaires, source refuge placements and coordinate MARAC referrals.

You will assess housing needs for the Housing Register, collaborate with departments and agencies, and apply landlord/tenant

Qualifications

• Knowledge of landlord & tenant, allocations and homelessness law.
• Safeguarding experience and trauma-informed approach.
• Empathetic, adaptable and customer-focused.

Responsibilities

• Provide housing advice to customers who are homeless or threatened with homelessness.
• Assess housing needs for the council's Housing Register.
• Collaborate with departments and agencies to fulfil statutory responsibilities.
• Support clients in domestic abuse cases, including safeguarding assessments, DASH questionnaires and MARAC referrals.

Job description

Job Description

Salary: £34,434 - £36,636 per annum

Hours per week: 37 hours

Temporary/Fixed term: 2 years

Interview date: To be confirmed upon shortlisting

Our Housing Solutions team ensures customers are able to get housing advice and help if they're homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.

This post is specialised in Domestic Abuse Cases where you will work alongside another specialist in supporting customers flee domestic abuse following Safeguarding assessments, DASH questionnaires, sourcing refuge placements and heavily working alongside other agencies around safeguarding and MARAC referrals.

In this crucial role, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register. You'll collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market.

We are looking for someone who not only has knowledge of landlord & tenant, allocations and homelessness law, and safeguarding experience, but also someone who is empathetic, adaptable, customer focused and able to work in a trauma-informed way.

Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Kerry Keaveny, at [e-mail].

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

If you have applied for this role within the last six months, you do not need to reapply. Your application will remain on file and will be considered.