Housing Solutions Officer

Wiltshire Career Site; Salisbury; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Wiltshire Council is recruiting for a Housing Solutions specialist focused on Domestic Abuse cases. You will provide housing advice, assess needs for the Housing Register, and work with safeguarding agencies to support victims of homelessness.

You’ll join a team delivering trauma-informed, empathetic support, liaising with departments and partners, and helping customers secure refuge placements and longer-term housing options.

Qualifications

• Knowledge of landlord & tenant, allocations and homelessness law.
• Safeguarding experience is required.
• Empathetic, trauma-informed and customer-focused.

Responsibilities

• Provide housing advice and support to prevent homelessness.
• Assess housing needs for the council's Housing Register.
• Collaborate with departments and agencies on safeguarding and MARAC referrals.
• Assist in sourcing refuge placements and advising on housing options.

Job description

Salary: £35,570 - £37,563 per annum

Hours per week: 37 hours

Temporary/Fixed term:2 years

Interview date:To be confirmed upon shortlisting

Our Housing Solutions team ensures customers are able to get housing advice and help if they’re homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.

This post is specialised in Domestic Abuse Cases where you will work alongside another specialist in supporting customers flee domestic abuse following Safeguarding assessments, DASH questionnaires, sourcing refuge placements and heavily working alongside other agencies around safeguarding and MARAC referrals.

In this crucial role, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register. You'll collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market.

We are looking for someone who not only has knowledge of landlord & tenant, allocations and homelessness law, and safeguarding experience, but also someone who is empathetic, adaptable, customer focused and able to work in a trauma-informed way.

Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Kerry Keaveny, at [e-mail].

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Statement of commitment to equality and inclusion

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.