Part-Time Housing Customer Service Advisor

Mears Group; Milton Keynes; Hybrid; GBP 26,000 - 32,000; Part time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff rewards with Mears Rewards

Job summary

Mears Group in Milton Keynes is seeking a part-time Customer Service Advisor (15hrs/week) to support housing properties and service users. Office based role focusing on high standards of customer service, safety, and cost control.

Key duties include handling repair/non-repair queries, scheduling appointments, and maintaining updates across communications. Strong English skills and teamwork are essential; call centre experience is a plus.

Qualifications

• Previous experience in customer service.
• Ability to handle complaints and challenging situations.
• Excellent written and verbal communication skills.
• Good grasp of the English language written and verbal.
• Ability to work alone and as part of a team.
• Desirable: call centre experience, background in repairs, and knowledge of Microsoft.

Responsibilities

• Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments.
• Accurately diagnose repairs by using the branch operating system.
• Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.
• Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time.

Skills

Customer service

Complaint handling

Communication

English proficiency

Teamwork

Telephone etiquette

Tools

Microsoft Office

Job description

Mears Group in Milton Keynes is seeking a part-time Customer Service Advisor (15hrs/week) to support housing properties and service users. Office based role focusing on high standards of customer service, safety, and cost control.

Key duties include handling repair/non-repair queries, scheduling appointments, and maintaining updates across communications. Strong English skills and teamwork are essential; call centre experience is a plus.