Customer Service Advisor

Confidential; Milton Keynes; Ibrido; GBP 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Confidential in Milton Keynes is recruiting a Customer Service Advisor to join a leading consumer goods business. This is a full-time role with hybrid working and a 2/3 split. You will be the first point of contact for customers, handle inbound calls and support customers reporting faults across equipment types.

Shifts run between 8:00 am and 9:00 pm, with one weekend in four. During training, office-based for 5 days a week; after training, hybrid with homework on Monday and Friday.

Competenze

• Confident and professional with a strong customer-focused approach.
• Able to handle a wide range of enquiries, including challenging situations.
• Well organised with the ability to prioritise workload effectively.
• Target-focused and results-driven.
• Strong team player with exceptional customer service skills.
• Excellent timekeeping.

Mansioni

• Join a busy Customer Service team as the first point of contact for all customers
• Handle inbound customer calls on a day-to-day basis
• Support customers reporting faults across a range of equipment types
• Check and correct customer account details
• Ensure customer contracts are in place
• Verify that customer equipment is correctly listed

Conoscenze

Customer service

Communication

Time management

Team player

Problem solving

Multitasking

Descrizione del lavoro

Customer Service Advisor
Hybrid 2/3 split
£13.94/ph
Shifts between 8 am and 9 pm, including 1 weekend in 4
We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands

• Join a busy Customer Service team as the first point of contact for all customers
• Handle inbound customer calls on a day-to-day basis
• Support customers reporting faults across a range of equipment types
• Check and correct customer account details
• Ensure customer contracts are in place
• Verify that customer equipment is correctly listed

Skills and Experience

• Confident and professional with a strong customer-focused approach
• Able to handle a wide range of enquiries, including challenging situations
• Well organised with the ability to prioritise workload effectively
• Target-focused and results-driven
• Strong team player with exceptional customer service skills
• Excellent timekeeping
• Professional and calm attitude when dealing with all customers, regardless of call difficulty

Working Hours

Full-time role working shifts between 8:00 am and 9:00 pm

Rotating shift patterns worked in full-week blocks:

• 8:00 am 4:30 pm
• 9:00 am 5:30 pm
• 9:30 am 6:0 pm
• 12:30 pm 9:00 pm

Ad-hoc weekend working (approximately one weekend per month):

• Saturday: 9:00 am 5:00 pm
• Sunday: 10:00 am 4:00 pm
• During training, office-based, 5 days per week
• After training, hybrid working with homework on Monday and Friday

Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.