Empathetic Repairs Advisor (Part-Time)

Hastoe Housing Association Limited; Dorchester; Remote; GBP 8,000 - 12,000; Part time

Job summary

Hastoe Housing Association Limited is seeking a part-time Call Centre Advisor to join our friendly team. You will be the first point of contact for customers with repair issues, handling enquiries by telephone, email, live chat and our online portal.

You will liaise with colleagues and external contractors to resolve repairs, using IT systems to record communications and review information. An empathetic, solution-focused approach is essential.

Qualifications

• Experience in a busy, customer-facing environment.
• Friendly, positive telephone manner.
• Empathetic approach with ability to offer solutions.
• Ability to provide quick, excellent service.
• Good IT skills; training provided on specialist software.

Responsibilities

• Handle customer enquiries via telephone, email, live chat and portal.
• Liaise with colleagues to resolve repairs for customers.
• Coordinate with external contractors in the repairs process.
• Use IT systems to log communications and review information.

Skills

Customer service

Telephone skills

Empathy

Problem solving

IT literacy

Job description

Hastoe Housing Association Limited is seeking a part-time Call Centre Advisor to join our friendly team. You will be the first point of contact for customers with repair issues, handling enquiries by telephone, email, live chat and our online portal.

You will liaise with colleagues and external contractors to resolve repairs, using IT systems to record communications and review information. An empathetic, solution-focused approach is essential.