Customer Service Advisor

Mears Group; Milton Keynes; Hybrid; GBP 26,000 - 32,000; Part time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff rewards with Mears Rewards

Job summary

Mears Group in Milton Keynes is seeking a part-time Customer Service Advisor (15hrs/week) to support housing properties and service users. Office based role focusing on high standards of customer service, safety, and cost control.

Key duties include handling repair/non-repair queries, scheduling appointments, and maintaining updates across communications. Strong English skills and teamwork are essential; call centre experience is a plus.

Qualifications

• Previous experience in customer service.
• Ability to handle complaints and challenging situations.
• Excellent written and verbal communication skills.
• Good grasp of the English language written and verbal.
• Ability to work alone and as part of a team.
• Desirable: call centre experience, background in repairs, and knowledge of Microsoft.

Responsibilities

• Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments.
• Accurately diagnose repairs by using the branch operating system.
• Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.
• Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time.

Skills

Customer service

Complaint handling

Communication

English proficiency

Teamwork

Telephone etiquette

Tools

Microsoft Office

Job description

**Customer Service Advisor****Location:** Milton Keynes**Salary:** £29,216.20 (£10,310.40 pro-rated) per annum**Contract:** Part-time – Permanent, 15hrs per week, Monday to Friday – Office BasedMears Group is one of the UK’s leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences. **About the Role**:As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Milton Keynes branch you will be a part of a local team supporting high standards of customer service across housing properties. Whilst ensuring best in class customer service and satisfying all safety, quality and cost control standards.Key Responsibilities:· Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments· Accurately diagnose repairs by using the branch operating system.· Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.· Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time. **Role Criteria:**· Previous experience in customer service· Ability to handle complaints and challenging situations· Excellent written and verbal communication skills· Good grasp of the English language written and verbal· Ability to work alone and as part of a team· Good telephone mannerDesirable: call centre experience, background in repairs, and knowledge of Microsoft. **Benefits**:· 25 days annual leave plus bank holidays· Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!· Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.· Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.· Family friendly policies***All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.******Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.***