Part-Time Customer Service Advisor – Social Housing

People First; Warrington; Vor Ort; GBP 18.000 - 24.000; Teilzeit

Benefits dieser Stelle

Aviva Workplace Pension (matching up\u

Flexible hours

28 days annual leave (rising to 33)

Zusammenfassung

Warrington Housing Association in Warrington is seeking a Customer Service Advisor on a 6-month fixed-term contract. Initially, the role is 3 days per week in the office and may become full-time later.

You will handle queries via phone, email and the customer portal, supporting rent collection, repairs and inquiries with a customer-focused approach. The role offers a benefits package, pension and flexible hours, with emphasis on delivering excellent service to WHA customers and the wider

Qualifikationen

• Experience in frontline customer service
• Strong communication and problem-solving skills
• Comfortable using IT systems and portals

Aufgaben

• Provide first point of contact support to all WHA customers via telephone, email and the customer portal
• Process rent payments and log repair requests accurately
• Resolve inquiries and understand customer challenges to tailor the service
• Perform related administrative duties to support service delivery

Kenntnisse

Customer service

Communication

IT skills

Tools

CRM software

Jobbeschreibung

Warrington Housing Association in Warrington is seeking a Customer Service Advisor on a 6-month fixed-term contract. Initially, the role is 3 days per week in the office and may become full-time later.

You will handle queries via phone, email and the customer portal, supporting rent collection, repairs and inquiries with a customer-focused approach. The role offers a benefits package, pension and flexible hours, with emphasis on delivering excellent service to WHA customers and the wider