Housing Advisor

Morgan Hunt UK Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Morgan Hunt are seeking a Customer Engagement Coordinator to act as the first point of contact for tenants, leaseholders and contractors with housing inquiries. Working from the office, you will provide informed and courteous customer advice and information, representing the organisation and championing residents' views.

The role involves using the IT system to report repairs, monitor progress, and support the Housing Services Team to deliver a high-quality, customer-focused service for

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Ability to respond flexibly to non-routine situations and establish effective relationships with customers.
• Good computer skills, with knowledge of Microsoft Office applications.
• Good organisational skills and the ability to work independently.

Responsibilities

• Utilise the IT system to report repairs raised by customers and stakeholders, keeping them informed of progress.
• Monitor the repair process to ensure customer satisfaction and assist in resident satisfaction surveys.
• Support the Housing Services Team in delivering a customer-focused service, including handling communal repairs and administrative duties.
• Provide professional service to residents, contractors, and partner agencies.
• Assist with tenant viewings and processing tenancy changes in a timely manner.
• Respond to resident inquiries regarding tenancy, leasehold, rent, and repair matters.

Skills

Excellent communication

Interpersonal skills

Microsoft Office

Organisational skills

Independent working

Education

5 GCSEs or equivalent

Tools

IT systems

Job description

Morgan Hunt are looking for a Customer Engagement Coordinator. This serves as a vital first point of contact for tenants, leaseholders, and contractors with housing inquiries. This role is essential in delivering informed and courteous customer advice and information. The post holder will engage with customers both in person and through various communication channels, ensuring a high-quality service that represents the organisation effectively and champions resident's views. This role is Office based
Key Responsibilities:

• Utilise the IT system to report repairs raised by customers and stakeholders, keeping them informed of progress.
• Monitor the repair process to ensure customer satisfaction and assist in resident satisfaction surveys.
• Support the Housing Services Team in delivering a customer-focused service, including handling communal repairs and administrative duties.
• Provide professional service to residents, contractors, and partner agencies.
• Assist with tenant viewings and processing tenancy changes in a timely manner.
• Respond to resident inquiries regarding tenancy, leasehold, rent, and repair matters.

Qualifications:

• Excellent verbal, written, and interpersonal communication skills.
• Ability to respond flexibly to non-routine situations and establish effective relationships with customers.
• Good computer skills, with knowledge of Microsoft Office applications.
• Good organisational skills and the ability to work independently.

Education Requirements:

• Good general standard of education: 5 GCSEs or equivalent.

Experience Requirements:

• Experience working with the public and engaging customers at every step.
• Knowledge of housing sector principles and a willingness to learn.
• Experience in administrative roles or customer service environments.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.