Part-Time Home-Based Customer Experience Advisor

Liberty Group; Liverpool; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Flexible hours

Home-based

OT pay

Wellbeing programme

Training & development

23 days leave

Job summary

Liberty Group is seeking a part-time Customer Service Advisor to support our repairs and maintenance services. The role is home-based with training phased in at Knowsley or Havant and offers flexible shifts including evenings and weekends.

You will handle enquiries, schedule appointments, update records, and ensure a high-quality customer experience while meeting SLAs. Training spans two weeks, with ongoing development opportunities and a supportive team environment.

Qualifications

• Previous experience in customer service, contact centre, or service desk environment.
• Excellent telephone and communication skills.
• Strong IT skills and confidence using multiple systems.

Responsibilities

• Respond to incoming customer calls and service enquiries.
• Provide updates on repair and maintenance requests.
• Book and manage appointments for engineers.
• Update customer information across systems accurately.

Skills

Telephone skills

Communication skills

IT skills

Customer service

Data entry

Tools

CRM software

Job description

Liberty Group is seeking a part-time Customer Service Advisor to support our repairs and maintenance services. The role is home-based with training phased in at Knowsley or Havant and offers flexible shifts including evenings and weekends.

You will handle enquiries, schedule appointments, update records, and ensure a high-quality customer experience while meeting SLAs. Training spans two weeks, with ongoing development opportunities and a supportive team environment.