Customer Service Advisor (Part Time FTC)

Liberty Group; Liverpool; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Flexible hours

Home-based

OT pay

Wellbeing programme

Training & development

23 days leave

Job summary

Liberty Group is seeking a part-time Customer Service Advisor to support our repairs and maintenance services. The role is home-based with training phased in at Knowsley or Havant and offers flexible shifts including evenings and weekends.

You will handle enquiries, schedule appointments, update records, and ensure a high-quality customer experience while meeting SLAs. Training spans two weeks, with ongoing development opportunities and a supportive team environment.

Qualifications

• Previous experience in customer service, contact centre, or service desk environment.
• Excellent telephone and communication skills.
• Strong IT skills and confidence using multiple systems.

Responsibilities

• Respond to incoming customer calls and service enquiries.
• Provide updates on repair and maintenance requests.
• Book and manage appointments for engineers.
• Update customer information across systems accurately.

Skills

Telephone skills

Communication skills

IT skills

Customer service

Data entry

Tools

CRM software

Job description

Customer Service Advisor (Part Time FTC)

Location: Home Based (Knowsley or Havant Regions)
Contract: Fixed Term Contract (3 and 6 month opportunities available)
Hours: Part Time, 20-21 hours per week
Start Date: 1st October 2026

Are you an experienced Customer Service Advisor looking for a flexible, part-time opportunity with a leading property services business?

We're looking for Customer Service Advisors to join our Customer Experience Team on a fixed-term basis to support our busy repairs and maintenance service. We have a number of part-time opportunities available, with both 3-month and 6-month fixed-term contracts on offer.

This is an agile role, allowing you to work predominantly from home. You must, however, be within a commutable distance of either Knowsley or Havant to attend an initial two-week training programme and occasional team meetings or business requirements.

What We Can Offer You

• Flexible part-time hours (20-21 hours per week)
• Home-based working following training
• Various shift patterns available, including evenings and weekends
• Overtime opportunities paid at time and a half
• 23 days annual leave (pro rata) plus bank holidays
• Access to our employee wellbeing and support programmes
• Ongoing training and development opportunities
• A supportive and collaborative team environment

About the Role

As the first point of contact for our customers, you'll play a key role in delivering an excellent customer experience.

You'll be responsible for handling customer enquiries, updating multiple systems accurately, scheduling appointments, and ensuring every customer receives a professional and efficient service.

Key Responsibilities

• Respond to incoming customer calls and service enquiries
• Provide updates on repair and maintenance requests
• Book and manage appointments for field-based Engineers
• Update customer information accurately across multiple systems
• Meet service level targets while maintaining high-quality customer interactions
• Resolve customer queries with empathy, professionalism, and ownership
• Deliver a positive customer experience at every interaction

Working Pattern

We're looking for individuals who can be flexible and work a range of shifts, including:

• Evening shifts between 5:00pm and 11:00pm
• Weekend working
• Rotas operating across 5 days from 7 or 5 days from 10, depending on the shift pattern selected
• No overnight working required

Several shift patterns are available and will be discussed during the recruitment process.

What We're Looking For

• Previous experience in a customer service, contact centre, or service desk environment
• Excellent telephone and communication skills
• Strong IT skills and confidence working across multiple systems simultaneously
• The ability to remain calm and professional in a fast-paced environment
• Good attention to detail and accurate data entry skills
• A customer-focused mindset with a positive attitude

Experience within housing repairs, maintenance, utilities, or social housing is desirable, but not essential. We're keen to hear from candidates with a strong customer service background who are eager to learn.

Why Liberty?

At Liberty, people are at the heart of everything we do. We're committed to creating an inclusive workplace where colleagues feel valued, supported and empowered to succeed. Joining our Customer Experience Team means becoming part of a business that genuinely makes a difference to communities across the UK.

Please note: Training will be delivered in person for the first two weeks, after which the role will transition to home working.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check(DBS)at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject toadditionalpre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting