Customer Experience Advisor - Property Repairs

Axis CLC Group; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Perkbox

Volunteer day

Refer-a-friend bonus

Job summary

Axis CLC Group is seeking a Customer Service Advisor to support tenants and clients across the UK. You will resolve inquiries at first contact, handle inbound calls and emails about repairs, and coordinate with subcontractors to keep repair programmes on track.

The role requires strong customer service skills and the ability to work under pressure, with competence in IT systems. Competitive pay up to £28k, 25 days holiday, Perkbox, and development opportunities are offered.

Qualifications

• Excellent customer service skills.
• Ability to interact with customers face to face, by phone or in writing.
• Work well in a team and independently.
• Ability to work under pressure and meet deadlines.
• Knowledge of using IT software packages and/or company systems.
• Technical knowledge of repairs within the maintenance or building industry is an advantage.

Responsibilities

• Provide clients and customers with excellent first contact resolution across multiple channels.
• Take inbound calls and emails from tenants and the client about repairs, including updates on outstanding repairs and chasing sub-contractors.
• Use IT systems to book in repairs and rearrange appointments for tenants.
• Deal with tenants' queries by phone and email effectively.
• Liaise with Supervisors, Operatives and Sub-Contractors for repair updates.
• Support policies and initiatives related to sustainability and environmental compliance.

Skills

Customer service

Communication

Teamwork

Work under pressure

IT software knowledge

Tools

IT software tools

Job description

Axis CLC Group is seeking a Customer Service Advisor to support tenants and clients across the UK. You will resolve inquiries at first contact, handle inbound calls and emails about repairs, and coordinate with subcontractors to keep repair programmes on track.

The role requires strong customer service skills and the ability to work under pressure, with competence in IT systems. Competitive pay up to £28k, 25 days holiday, Perkbox, and development opportunities are offered.