Repairs & Housing Customer Advisor

Axis CLC Group; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary up to £28k

25 days holiday

Perkbox

Volunteer day

Refer-a-friend bonus

Development opportunities

Job summary

Axis CLC Group is seeking a Customer Service Advisor to join its national housing service team. You will handle inbound/outbound inquiries from tenants and clients, book repairs, update on progress, and coordinate with supervisors and subcontractors.

The role requires excellent customer service, strong communication, and ability to work under pressure. A supportive environment with development opportunities and benefits is offered.

Qualifications

• Excellent customer service skills.
• Ability to interact effectively with customers via face to face, telephone, or writing.
• Work effectively within a team as well as independently.
• Ability to work under pressure and to tight deadlines.
• Knowledge of using IT software packages and/or company systems.
• Technical knowledge of repairs within the maintenance or building industry would be an advantage.

Responsibilities

• Provide our clients and customers with excellent, first contact resolution services across multiple channels.
• Taking inbound calls and emails from tenants and the client for Southern housing Kent & Sussex in relation to repair works: including updates on outstanding repairs, chasing sub-contractors, dealing with residents’ enquiries.
• Using IT Systems to book in repairs and rearrange appointments for tenants.
• Dealing with tenants' queries over the phone and via emails effectively.
• Liaising with Supervisors, Operatives and Sub-Contractors to provide updates on repair works.

Skills

Customer service

Communication

Teamwork

Pressure handling

IT literacy

Repairs knowledge (benefit)

Tools

IT systems

Job description

Axis CLC Group is seeking a Customer Service Advisor to join its national housing service team. You will handle inbound/outbound inquiries from tenants and clients, book repairs, update on progress, and coordinate with supervisors and subcontractors.

The role requires excellent customer service, strong communication, and ability to work under pressure. A supportive environment with development opportunities and benefits is offered.