Part-Time Hire Desk Coordinator (FTC) – Glasgow

Lloyds British Group Ltd; Glasgow; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

26 days' holiday

Life assurance

Pension scheme

Canteen facilities

95% discount across Speedy brand

Training and career progression

Health Cash Plan

Staff discounts

Green Commute Initiative

Employee Assistance Programme

Job summary

Speedy Group, the UK's leading hire provider, is seeking a Hire Controller in Glasgow for a 9-month fixed term contract. Based at the depot, you will manage the full hire process from order to delivery and collection, delivering excellent customer service.

This role is primarily desk-based, requiring strong organisation and coordination with stock teams, drivers and engineers to ensure equipment is available on time. A full UK driving licence is essential.

Qualifications

• Strong organisational skills.
• Excellent verbal and written communication skills.
• Full UK driving licence.
• Experience in hire industry or similar sales, customer service or operational role.
• Ability to adapt in a busy, fast-paced environment.
• Commitment to learning and developing.
• Ability to support ESG Strategy - Decade to Deliver.

Responsibilities

• Handling customer enquiries and processing hire orders.
• Coordinating the hire process from initial order through to delivery and collection.
• Building strong and positive relationships with customers.
• Liaising with stock teams, drivers and engineers to ensure equipment is available when required.
• Keeping customers updated throughout the hire process.
• Resolving customer queries quickly and professionally.
• Supporting the wider depot team to achieve operational and customer service objectives.
• Identifying opportunities to provide customers with additional products and services.

Skills

Strong organisational skills

Excellent verbal and written comms

Customer-focused approach

Adaptability in busy environment

Commitment to learning and developing

Full UK driving licence

Experience in hire industry or similar

Support ESG Strategy - Decade to Deliv

Job description

Speedy Group, the UK's leading hire provider, is seeking a Hire Controller in Glasgow for a 9-month fixed term contract. Based at the depot, you will manage the full hire process from order to delivery and collection, delivering excellent customer service.

This role is primarily desk-based, requiring strong organisation and coordination with stock teams, drivers and engineers to ensure equipment is available on time. A full UK driving licence is essential.