Hire Controller — Customer‑Focused Ops Lead (9‑Month)

Speedy Hire Plc; Glasgow; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

26 days' holiday

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Training, development and progression

Voluntary Health Cash Plan

My Staff Shop discounts

Green Commute Initiative

Employee Assistance Programme (EAP)

Job summary

Speedy Hire Plc in Glasgow is seeking a Hire Controller for a 9-month fixed-term contract. Based at the depot, you will coordinate the full hire cycle from order to delivery and return, maintaining strong customer relationships and ensuring timely equipment availability.

You will work desk-based with stock teams, drivers and engineers to minimise delays, resolve queries and deliver a great customer experience. The role requires organisation, clear communication, and a customer-focused approach.

Qualifications

• Strong organisational skills.
• Excellent verbal and written communication skills.
• A customer-focused approach.
• The ability to adapt in a busy and fast-paced environment.
• A commitment to learning and developing.
• A full UK driving licence.
• Previous experience within the hire industry or a similar sales, customer service or operational role.
• The ability to support your business unit and team in delivering our ESG Strategy - Decade to Deliver.

Responsibilities

• Handling customer enquiries and processing hire orders
• Coordinating the hire process from initial order through to delivery and collection
• Building strong and positive relationships with customers
• Liaising with stock teams, drivers and engineers to ensure equipment is available when required
• Keeping customers updated throughout the hire process
• Resolving customer queries quickly and professionally
• Supporting the wider depot team to achieve operational and customer service objectives
• Identifying opportunities to provide customers with additional products and services

Skills

Organisation

Verbal & written communication

Customer focus

Adaptability

Learning mindset

UK driving licence

Hire industry experience

Job description

Speedy Hire Plc in Glasgow is seeking a Hire Controller for a 9-month fixed-term contract. Based at the depot, you will coordinate the full hire cycle from order to delivery and return, maintaining strong customer relationships and ensuring timely equipment availability.

You will work desk-based with stock teams, drivers and engineers to minimise delays, resolve queries and deliver a great customer experience. The role requires organisation, clear communication, and a customer-focused approach.