Part-Time Help Desk Lead — Facilities Ops

OCS; Chandler's Ford; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Wagestream app access

OCS Academy - digital learning

Exclusive retailer discounts via Hapi

Job summary

OCS UK & Ireland is seeking a proactive Help Desk Operator for Planned Preventative Maintenance, Reactive, and Project works across an assigned region. The role requires clear communication with clients and internal teams to achieve high operational performance.

The 20-hour per week shift pattern is Monday to Friday, 10:00am to 2:00pm. You will manage help desk requests, monitor engineer responses, and administrate the maintenance docket system while coordinating with approved subcontractors and

Qualifications

• Must have good IT skills including MS Word, Excel and PowerPoint.
• Strong interpersonal and customer relationship skills.
• Experience in a similar Help Desk/Facilities role beneficial.
• Exposure to SLA and KPI monitoring preferred.

Responsibilities

• Answer and action help desk requests via telephone and email in a professional manner.
• Monitor engineer responses and ensure customer satisfaction.
• Administer Planned Maintenance system and track dockets and meetings.
• Coordinate with sub-contractors and suppliers for outsourced services.
• Order equipment and services for engineering teams and site operations.
• Record actions from dockets and support other Help Desk operators.
• Support overall Help Desk performance and respond to out-of-hours activity reports.
• Ensure compliance with KPIs and SLAs and report costs.

Skills

IT skills

Interpersonal skills

MS Office

CAFM System experience

SLA/KPI monitoring

Tools

CAFM System

Job description

OCS UK & Ireland is seeking a proactive Help Desk Operator for Planned Preventative Maintenance, Reactive, and Project works across an assigned region. The role requires clear communication with clients and internal teams to achieve high operational performance.

The 20-hour per week shift pattern is Monday to Friday, 10:00am to 2:00pm. You will manage help desk requests, monitor engineer responses, and administrate the maintenance docket system while coordinating with approved subcontractors and