Part time Guest Service Host

WSH Group; Glasgow; On-site; GBP 9,800 - 12,000; Part time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a Friend bonus

Counselling helpline

Job summary

Portico in Glasgow is seeking a friendly, professional part-time Guest Services Host to welcome visitors and staff, act as the first point of contact, and support a busy corporate environment in the financial services sector. Hours are 16 per week with shifts 8am-5pm and 9am-6pm on Thursdays and Fridays, with occasional late coverage up to 10pm for events; travel to Edinburgh offices may be required.

You will manage reception, assist with IT/AV issues, book desks and meeting rooms, and provide

Qualifications

• We’re looking for someone with energy, pride, and personality in their work.
• Strong service ethos with meticulous attention to detail.
• Proactive, friendly approach and willingness to go above and beyond.
• Excellent organisational and communication skills.

Responsibilities

• Deliver a friendly and confident welcome to all guests and colleagues.
• Be the go-to contact for queries, coordinating with internal teams and partners.
• Manage reception operations including desk bookings, meeting room coordination, and lockers.
• Anticipate guest needs with discretion and genuine care.
• Provide first-line IT and AV support and troubleshoot issues as a super user.
• Adapt to a fast-moving environment with a flexible, hands-on approach.

Skills

People skills

Hospitality

IT/AV troubleshooting

Communication

Organisational skills

Multitasking

Education

No formal degree required

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Are you a natural people person with a passion for creating memorable first impressions? We’re recruiting for a part time Guest Services Host to join our team, supporting the Glasgow offices of a leading organisation in the financial services sector.

As the face of the workplace, you’ll be the first point of contact for all visitors and staff—bringing warmth, professionalism, and a “nothing is too much trouble” attitude to every interaction.

What You’ll Be Doing

• Delivering a friendly and confident welcome to all guests and colleagues
• Acting as the go to contact for queries, working closely with internal teams and service partners
• Managing reception operations including desk bookings, meeting room coordination, and locker allocation/maintenance
• Anticipating guest needs with a blend of discretion, initiative, and genuine care
• Providing first line IT and AV support, confidently troubleshooting issues as a knowledgeable “super user”
• Adapting to a fast moving, ever evolving environment with a flexible, hands on approach
• Hospitality responsibilities

Why You’ll Love This Role
You’ll be part of a small, supportive team where your contribution genuinely matters. Every day brings variety, human connection, and the chance to elevate someone’s experience—whether it’s a visiting client or a colleague who needs a hand.

Hours: 16 hours per week, shifts from 8 am-5 pm & 9 am-6 pm, Thursdays and Fridays - Flexibility required to work shifts up until 10 pm on occasion to cover events.
Salary: £10,491

Although this role is primarily based out of the firms Glasgow office. The successful candidate will need to be flexible to travel to the firms Edinburgh offices to cover shifts when required. As well as the firms other regional offices from time to time. Travel expenses will be covered.

Qualifications

What We’re Looking For

• We want someone who brings energy, pride, and personality to their work. You’ll thrive in this role if you have:
• A passion for service excellence and meticulous attention to detail
• A friendly, proactive approach and the confidence to go above and beyond
• Strong organisational and communication skills
• The ability to multitask and stay calm under pressure
• Experience or strong aptitude in IT/AV troubleshooting
• A mindset that no request is too big and no detail too small

If you’re passionate about hospitality, thrive in a polished corporate environment, and love being the person who makes everything run smoothly, we’d love to hear from you.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

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