Part Time Guest Service Assistant

The Reach; Cambourne; On-site; GBP 11,000 - 17,000; Part time

Benefits offered by this job

Online GP access

Umbrella apprenticeship scheme

Staff discounts on stays and dining

Uniform & meals on duty

Death in service benefit

Job summary

Lighthouse Hotel Management is hiring a part-time Guest Service Assistant for Holiday Inn Express Cambourne - Cambridge West. You will deliver excellent customer service, support front-of-house operations, handle admin tasks and use computer systems with a friendly, professional manner.

The successful candidate will be energetic, able to work across early, late and night shifts, and contribute to a positive guest experience with a can-do attitude and a willingness to learn.

Qualifications

• Ability to work in a dynamic and fast-moving environment.
• High energy with a can-do attitude and willingness to learn.
• Desire to learn and develop within hospitality.
• Strong communicator who enjoys talking with guests.
• Smile-inducing presence to ensure guests leave happy.
• Smart professional appearance and sense of humour.
• Experience in a front-of-house or hotel setting is advantageous.

Skills

Customer service

Administration

Computer skills

Telephone manner

Team player

Communication skills

Planning skills

Tools

Hotel systems

Job description

Guest Service Assistant - part time 16hrs a week

Lighthouse Hotel Management are recruiting for the exciting role of a part time Guest Service Assistant at the Holiday Inn Express Cambourne - Cambridge West. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude andbe willing to learn. You will be a team player to assist in all areas of the front of house operation.

What Are We Looking For?

We're looking for an individual who has;

• A great personality and be genuine, approachable and attentive
• A proven track record in a similar role
• Good organisation, communication and planning skills gained through previous experience

SHIFTS- as per rota

• Early - 07:00- 15:30
• Late - 15:00 - 23:30
• Night - 23:00 - 07:30

EXPERIENCE REQUIRED

• Ability to work in a dynamic and fast-moving environment.
• Have high energy and a fearless do-it-yourself attitude.
• Desire to learn and develop.
• Strong communicator that loves to chat to our guests.
• Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile.
• Smart professional appearance
• A sense of humour

NICE TO HAVE:

• Hotel reception experience.
• Bar & Restaurant experience
• A good working knowledge of hotelsystems is desirable but not essential.
• Ability to work under pressure independently.
• Basic kitchen experience.

Where Will You Be Working?

The Holiday Inn Express Cambourne - Cambridge West is operated under the IHG Holiday Inn Express Brand and is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What's In It for You?

• Career growth within Lighthouse Hotel managementfamily.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge with the possibilityto enrol in our Umbrella apprenticeship scheme..
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform & Meals on duty provided
• Death in service benefit for contracted employees

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.