Nights Guest Service Manager

The Reach; Cambourne; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Online GP access

Extensive training & development

Discounts on stays & dining

Uniform & meals provided

Death in service benefit

Job summary

Lighthouse Hotel Management is seeking a Night Guest Services Manager for the Holiday Inn Express Cambourne (Cambridge West). This full-time night role runs 4 nights out of 7, 2300-0930, overseeing overnight operations and guest safety.

You will balance and reconcile nightly financials, prepare end-of-day reports, assist late arrivals, and ensure seamless service with a strong emphasis on accuracy and customer care.

Qualifications

• Experience in hospitality, ideally in Front Office or Night Audit.
• Strong attention to detail and accuracy in financial reconciliation.
• Good communication and guest service skills.
• Ability to work independently and manage overnight operations.
• Basic IT skills and familiarity with PMS.
• Flexibility to work night shifts.
• Previous bar and food safety experience required.

Responsibilities

• Oversee overnight hotel operations and guest services.
• Act as main night-time contact for guests and handle enquiries.
• Supervise front office and ensure procedures meet brand standards.
• Complete night audit balances and reconcile daily transactions.
• Prepare end-of-day financial reports for management.
• Check in late arrivals and provide overnight front desk support.
• Conduct regular security checks across the property.
• Coordinate with day teams and prepare handover notes.
• Respond to emergencies and liaise with relevant departments.
• Assist with breakfast preparation and service.

Skills

Hospitality experience

Attention to detail

Communication skills

Independent worker

PMS familiarity

Night shift flexibility

Bar & food safety

Tools

PMS

Job description

AN EVENING IN THE LIFE OF A NIGHT GUEST SERVICES MANAGER AT OUR HOTEL:

This is a full-time position working night shifts, work pattern is 4 nights out of 7 working hours are 2300-0930.

What you'll be doing...

• Leading the overnight operation of the hotel and ensuring the highest standards of guest service and safety
• Acting as the main point of contact for guests during the night, handling enquiries, requests and resolving any issues professionally
• Supervising front office operations overnight and ensuring all procedures are completed in line with brand and company standards
• Completing the night audit process by balancing and reconciling daily financial transactions, including room revenue, food and beverage sales, and other charges
• Preparing end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
• Checking in late arrivals, assisting guests with inquiries, and providing overnight front desk support to ensure a seamless guest experience
• Conducting regular security checks throughout the hotel premises to ensure guest and property safety
• Collaborating with the management teams to address any issues identified during the night audit
• Maintaining clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
• Handling any emergency situations overnight, acting as the main point of contact and coordinating with necessary departments
• Preparation of breakfast including cooking and serving

WHAT WE NEED FROM YOU

• Previous experience in hospitality, ideally within a Front Office or Night Audit role
• Strong attention to detail and accuracy, particularly in financial reconciliation
• Good communication and guest service skills with the ability to handle guest enquiries professionally
• Ability to work independently and manage hotel operations overnight
• Basic IT skills and familiarity with property management systems (PMS)
• Flexibility to work night shifts and the ability to remain focused and productive
• Previous bar and food safety experience required

Where Will You Be Working?

The Holiday Inn Express Cambourne - Cambridge Westis operatedunder the IHG Holiday Inn Express Brand and is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What's In It for You?

• Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge with access to apprenticeship courses.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform & Meals on duty provided
• Death in service benefit for contracted employees

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime.

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.