Night Operations & Guest Experience Lead

The Reach; Cambourne; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Online GP access

Extensive training & development

Discounts on stays & dining

Uniform & meals provided

Death in service benefit

Job summary

Lighthouse Hotel Management is seeking a Night Guest Services Manager for the Holiday Inn Express Cambourne (Cambridge West). This full-time night role runs 4 nights out of 7, 2300-0930, overseeing overnight operations and guest safety.

You will balance and reconcile nightly financials, prepare end-of-day reports, assist late arrivals, and ensure seamless service with a strong emphasis on accuracy and customer care.

Qualifications

• Experience in hospitality, ideally in Front Office or Night Audit.
• Strong attention to detail and accuracy in financial reconciliation.
• Good communication and guest service skills.
• Ability to work independently and manage overnight operations.
• Basic IT skills and familiarity with PMS.
• Flexibility to work night shifts.
• Previous bar and food safety experience required.

Responsibilities

• Oversee overnight hotel operations and guest services.
• Act as main night-time contact for guests and handle enquiries.
• Supervise front office and ensure procedures meet brand standards.
• Complete night audit balances and reconcile daily transactions.
• Prepare end-of-day financial reports for management.
• Check in late arrivals and provide overnight front desk support.
• Conduct regular security checks across the property.
• Coordinate with day teams and prepare handover notes.
• Respond to emergencies and liaise with relevant departments.
• Assist with breakfast preparation and service.

Skills

Hospitality experience

Attention to detail

Communication skills

Independent worker

PMS familiarity

Night shift flexibility

Bar & food safety

Tools

PMS

Job description

Lighthouse Hotel Management is seeking a Night Guest Services Manager for the Holiday Inn Express Cambourne (Cambridge West). This full-time night role runs 4 nights out of 7, 2300-0930, overseeing overnight operations and guest safety.

You will balance and reconcile nightly financials, prepare end-of-day reports, assist late arrivals, and ensure seamless service with a strong emphasis on accuracy and customer care.