Part-Time Guest Experience & Hospitality Assistant

Retirement Villages Group; West Byfleet; On-site; GBP 15,000 - 17,000; Part time

Job summary

Retirement Villages Group in West Byfleet is seeking a warm Hospitality Assistant to join Yarrow at Botanical Place. This part-time role is 4 days out of 7, totaling 32 hours per week, focusing on delivering excellent customer service and creating a welcoming atmosphere for residents, visitors and customers.

You will work as part of the village team to ensure memorable experiences, handle enquiries, support food, beverage and retail services, and uphold RVG standards and values.

Qualifications

• Experience desirable but not essential.
• Up to 1 year of general work experience delivering to standard.

Responsibilities

• Deliver food, beverage and retail services to RVG standards, maintaining a clean, safe and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting hospitality needs.
• Handle enquiries, issues and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build relationships with residents.
• Contribute ideas for improving menus, services and processes.
• Support achievement of food and beverage revenue targets using established systems.

Skills

Customer service

Teamwork

Time management

Positive attitude

Willingness to learn

Job description

Retirement Villages Group in West Byfleet is seeking a warm Hospitality Assistant to join Yarrow at Botanical Place. This part-time role is 4 days out of 7, totaling 32 hours per week, focusing on delivering excellent customer service and creating a welcoming atmosphere for residents, visitors and customers.

You will work as part of the village team to ensure memorable experiences, handle enquiries, support food, beverage and retail services, and uphold RVG standards and values.