Hospitality Assistant – Guest Services & Welcomes

Retirement Villages Group; Woking; On-site; GBP 12,000 - 18,000; Full time

Job summary

Retirement Villages Group at Yarrow at Botanical Place in West Byfleet is seeking a warm Hospitality Assistant for a bank role covering sickness and holiday. You will deliver food, beverage and retail services to RVG standards, ensuring a welcoming atmosphere for residents, visitors and customers.

Responsibilities include handling enquiries, contributing ideas to menus and processes, and supporting revenue targets while maintaining high service quality.

Qualifications

• Customer service experience preferred.
• Teamwork and relationship-building skills.
• Strong organisational and time management abilities.
• Positive, energetic, and customer-focused attitude.
• Willingness to learn and adapt to improvements.

Responsibilities

• Deliver food, beverage and retail services to RVG standards in a clean, safe, hygienic environment.
• Provide residents and visitors with a warm, professional welcome.
• Handle enquiries, issues and complaints courteously and escalate when necessary.
• Work as part of the village team to deliver high-quality service and build relationships with residents.
• Contribute ideas to improve menus, services and processes.
• Support achievement of food and beverage revenue targets using established systems.
• Maintain and update personal skills, accreditations and knowledge of industry best practices.

Job description

Retirement Villages Group at Yarrow at Botanical Place in West Byfleet is seeking a warm Hospitality Assistant for a bank role covering sickness and holiday. You will deliver food, beverage and retail services to RVG standards, ensuring a welcoming atmosphere for residents, visitors and customers.

Responsibilities include handling enquiries, contributing ideas to menus and processes, and supporting revenue targets while maintaining high service quality.