Hospitality Assistant (Bank) – Guest Services

Retirement Villages Group; West Byfleet; Vor Ort; GBP 12.000 - 17.000; Teilzeit

Zusammenfassung

Retirement Villages Group is seeking a warm Hospitality Assistant to join Yarrow at Botanical Place, West Byfleet on a bank shift covering sickness and holidays. You will deliver friendly, professional service to residents and visitors, ensuring a welcoming atmosphere and high standards of hospitality.

Key requirements include excellent customer service, teamwork, strong organisation, and a proactive, can-do attitude with a willingness to learn and adapt to continuous improvement.

Qualifikationen

• Experience in hospitality or customer-facing roles is desirable but not essential.
• Up to 1 year of general work experience delivering to standard.

Aufgaben

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Kenntnisse

Excellent customer service

Team player

Organisational skills

Positive attitude

Willingness to learn

Jobbeschreibung

Retirement Villages Group is seeking a warm Hospitality Assistant to join Yarrow at Botanical Place, West Byfleet on a bank shift covering sickness and holidays. You will deliver friendly, professional service to residents and visitors, ensuring a welcoming atmosphere and high standards of hospitality.

Key requirements include excellent customer service, teamwork, strong organisation, and a proactive, can-do attitude with a willingness to learn and adapt to continuous improvement.