Hospitality Assistant - Bank

Retirement Villages Group; Woking; On-site; GBP 12,000 - 18,000; Full time

Job summary

Retirement Villages Group at Yarrow at Botanical Place in West Byfleet is seeking a warm Hospitality Assistant for a bank role covering sickness and holiday. You will deliver food, beverage and retail services to RVG standards, ensuring a welcoming atmosphere for residents, visitors and customers.

Responsibilities include handling enquiries, contributing ideas to menus and processes, and supporting revenue targets while maintaining high service quality.

Qualifications

• Customer service experience preferred.
• Teamwork and relationship-building skills.
• Strong organisational and time management abilities.
• Positive, energetic, and customer-focused attitude.
• Willingness to learn and adapt to improvements.

Responsibilities

• Deliver food, beverage and retail services to RVG standards in a clean, safe, hygienic environment.
• Provide residents and visitors with a warm, professional welcome.
• Handle enquiries, issues and complaints courteously and escalate when necessary.
• Work as part of the village team to deliver high-quality service and build relationships with residents.
• Contribute ideas to improve menus, services and processes.
• Support achievement of food and beverage revenue targets using established systems.
• Maintain and update personal skills, accreditations and knowledge of industry best practices.

Job description

We are seeking a warm, friendly, and motivated Hospitality Assistant to join us here at Yarrow at Botanical Place, West Byfleet. This is a Bank role covering sickness and holiday. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

Key Responsibilities:

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills and Qualities:

• Excellent customer service and interpersonal skills
• Ability to work as part of a team and build strong relationships
• Strong organisational and time management skills
• Positive, energetic, and enthusiastic attitude
• Willingness to learn, adapt, and embrace continuous improvement

Values We Live By:

• Age Well - Supporting residents to live their best lives
• Community - Building a sense of belonging
• Keep Improving - Always seeking better ways to work
• Invest Wisely - Making responsible choices
• Planet Positive - Reducing our environmental impact
• One Team - Supporting each other to succeed

Experience and Qualifications:

• Job-related experience desirable but not essential
• Up to 1 year of general work experience delivering to standard

Why Join Us:
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.

Collaboration & Teamwork

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!