Part-Time Hospitality Assistant - Weekend Welcome

Retirement Villages Group; South Chailey; On-site; GBP 9,000 - 13,000; Part time

Job summary

Retirement Villages Group is seeking a warm, friendly Hospitality Assistant at Gradwell Park Retirement Village in South Chailey. This part-time Saturday role runs from 9.30am to 3.30pm and focuses on delivering excellent customer service to residents, visitors, and customers, creating a welcoming atmosphere, and ensuring memorable experiences.

You will support food, beverage, and retail services, handle enquiries and complaints, and contribute to ongoing improvements while maintaining a safe

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to work as part of a team and build strong relationships.
• Strong organisational and time management skills.
• Positive, energetic, and enthusiastic attitude.
• Willingness to learn, adapt, and embrace continuous improvement.

Responsibilities

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills

Excellent customer service

Team collaboration

Organisational skills

Positive attitude

Willingness to learn

Job description

Retirement Villages Group is seeking a warm, friendly Hospitality Assistant at Gradwell Park Retirement Village in South Chailey. This part-time Saturday role runs from 9.30am to 3.30pm and focuses on delivering excellent customer service to residents, visitors, and customers, creating a welcoming atmosphere, and ensuring memorable experiences.

You will support food, beverage, and retail services, handle enquiries and complaints, and contribute to ongoing improvements while maintaining a safe