Part-Time Hospitality Host – Saturday Concierge

Retirement Villages Group Ltd; South Chailey; On-site; GBP 12,000 - 18,000; Part time

Job summary

Retirement Villages Group Ltd is seeking a warm, friendly Hospitality Assistant for Gradwell Park Retirement Village in South Chailey. This part-time Saturday role supports delivering excellent customer service and a welcoming atmosphere for residents, visitors and customers.

You will help with food, beverage, and retail services, maintain safety and hygiene, and contribute ideas to improve menus and operations. A team-focused, enthusiastic approach is valued.

Qualifications

• Experience desirable but not essential.
• Up to 1 year of general work experience delivering to standard.

Responsibilities

• Deliver food, beverage, and retail services to RVG standards.
• Provide residents and visitors with a warm and professional welcome.
• Handle enquiries, issues, and complaints courteously and escalate when necessary.
• Work effectively as part of the village team to deliver high-quality service.
• Contribute ideas for improving menus, services, and processes.
• Support revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills

Customer service

Team player

Organised

Positive attitude

Willing to learn

Job description

Retirement Villages Group Ltd is seeking a warm, friendly Hospitality Assistant for Gradwell Park Retirement Village in South Chailey. This part-time Saturday role supports delivering excellent customer service and a welcoming atmosphere for residents, visitors and customers.

You will help with food, beverage, and retail services, maintain safety and hygiene, and contribute ideas to improve menus and operations. A team-focused, enthusiastic approach is valued.