Part-Time GP Receptionist — Care Navigation & Admin Support

Dr Raut Partnership; Hull and East Yorkshire; On-site; GBP 12,000 - 17,000; Part time

Job summary

Highlands Surgery and Sutton Park Surgery are seeking a part-time Receptionist to join our friendly team. The role involves efficient reception and administrative duties with a focus on high-quality patient service and professional conduct.

The position is 16 hours per week over 3 days, including early and late shifts. You will cover colleagues during sickness and holidays and support clerical and data entry tasks as required.

Qualifications

• Experience in delivering a high standard of customer service.
• Must be smart, polite and confident.
• Computer literacy with basic keyboard skills.

Responsibilities

• Ensure efficient running of appointment system; manage patient flow and delays.
• Coordinate urgent on-the-day appointments via online forms or walk-ins.
• Respond to queries from patients and visitors and provide appropriate assistance.
• Participate in Care Navigation and signpost to appropriate services.
• Take and process new patient registrations and test results.
• Provide holiday and sickness cover for colleagues and assist with clerical tasks.

Skills

Customer service

Reception experience

Communication skills

Telephone manners

IT literacy

Education

NVQ Level 2 in Customer Service or equivalent experience

NVQ Level 3 in Customer Service or equivalent

Tools

Microsoft Office

Job description

Highlands Surgery and Sutton Park Surgery are seeking a part-time Receptionist to join our friendly team. The role involves efficient reception and administrative duties with a focus on high-quality patient service and professional conduct.

The position is 16 hours per week over 3 days, including early and late shifts. You will cover colleagues during sickness and holidays and support clerical and data entry tasks as required.