Full-Time GP Receptionist — Patient Care & Scheduling

The Methodist Church in Britain; Wigan; Presencial; GBP 19.000 - 23.000; Jornada completa

Descripción de la vacante

Sullivan Way Surgery is seeking a receptionist to manage front-desk duties, handling patient calls, visits and enquiries. The role focuses on booking appointments, updating EMIS Web records and coordinating clinical correspondence in Docman for the wider team.

The post requires a patient-centred approach, excellent communication, and ability to work in a busy GP setting with a Monday–Friday 8:00–18:30 rota. Prior experience in a GP or healthcare reception is preferred.

Formación

• Recent experience handling patient enquiries in a busy healthcare environment.
• Strong IT skills with accurate data entry and record updates.
• Understanding of patient confidentiality and data protection requirements.

Responsabilidades

• Act as first point of contact for patients, handling telephone and face-to-face enquiries professionally.
• Book, amend and cancel appointments in line with procedures and navigation processes.
• Use EMIS Web to access and update patient records accurately.
• Use Docman to manage incoming clinical correspondence and related tasks.
• Record patient requests, messages and prescription enquiries accurately and direct them to the right person.
• Recognise urgent or concerning requests and escalate to the clinical team.

Conocimientos

Communication skills

Customer service

IT skills

Data protection & confidentiality

Prioritisation

Escalation awareness

Calm under pressure

Herramientas

EMIS Web

Docman

Descripción del empleo

Sullivan Way Surgery is seeking a receptionist to manage front-desk duties, handling patient calls, visits and enquiries. The role focuses on booking appointments, updating EMIS Web records and coordinating clinical correspondence in Docman for the wider team.

The post requires a patient-centred approach, excellent communication, and ability to work in a busy GP setting with a Monday–Friday 8:00–18:30 rota. Prior experience in a GP or healthcare reception is preferred.