Part-Time GP Receptionist & Care Navigator

St James’s Practice; London Borough of Bromley; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

NHS Pension

Standard annual leave

Opportunities for growth and progress

Annual appraisal with manager

Mandatory training and induction

Training offered in total triage

Job summary

St James's Practice is seeking a part-time receptionist and care navigator to greet patients, manage calls, and guide people to the right clinician. The role runs 20 hours a week across four weekday shifts and requires EMIS Web experience and GP practice familiarity.

The post involves handling online requests, booking and checking in patients, and supporting colleagues during absences with a patient-centred approach.

Qualifications

• Experience of working in a GP practice.
• Experience of using EMIS Web.
• Excellent spoken and written English.
• Strong admin and IT skills with initiative.
• Excellent organisational and time management abilities.

Responsibilities

• Answer telephone calls and face-to-face enquiries.
• Signpost patients to the appropriate healthcare professional.
• Process and monitor online requests and eConsults promptly.
• Schedule appointments and check patients in.
• Screen enquiries for doctors and medical staff.
• Clinically code and input data into patient records in EMIS Web.
• Scan documents into records and code them accurately.
• Collect and update patient details, maintaining confidentiality.
• Receive urine and blood samples and send to hospital laboratories.
• Arrange prescriptions for patients.
• Cover colleagues during absences and annual leave.
• Open and lock up the surgery following the duty rota.

Skills

Communication skills

Interpersonal skills

Admin and IT skills

Organisational skills

Time management

Empathy

Education

GP practice experience

Tools

EMIS Web

Job description

St James's Practice is seeking a part-time receptionist and care navigator to greet patients, manage calls, and guide people to the right clinician. The role runs 20 hours a week across four weekday shifts and requires EMIS Web experience and GP practice familiarity.

The post involves handling online requests, booking and checking in patients, and supporting colleagues during absences with a patient-centred approach.