Part-Time Equine Veterinary Receptionist

CVS Veterinary Group; Salisbury; Sur place; GBP 4 000 - 8 000; Temps partiel

Avantages offerts par ce poste

Five weeks' annual leave (pro rata)

Staff discount on vet bills

Staff discount on Animed Direct

Employee Assistance Programme

Career recognition and support

Résumé du poste

CVS Vets is seeking a part-time Office Administrator for Endell Equine Hospital in Salisbury. You will handle calls, book appointments, plan vets’ diaries, respond to queries, register new clients and manage payments within a friendly team environment.

The role emphasizes strong customer service, empathy and the ability to multi-task in a busy equine clinic. Proficiency in MS Office and database systems is valued.

Qualifications

• Previous receptionist experience is essential
• Veterinary/equine experience is a plus
• Ability to multi-task and prioritise workload
• Resilient in busy or potentially emotional situations
• Excellent communication with strong empathy
• Excellent customer service and public interaction skills
• Proficiency in Microsoft Office and databases

Responsabilités

• Answer phones and book appointments
• Logistical planning of Vet's diaries
• Respond to queries via phone, in person and email
• Register new clients
• Deal with account queries and payments
• Complete insurance forms and dispense medications
• Take payments
• Provide a warm, welcoming experience to clients arriving at the practice

Connaissances

Reception experience

Equine knowledge

Multi-tasking

Customer service

Communication

Empathy

Teamwork

Outils

Microsoft Office

Database management

Description du poste

CVS Vets is seeking a part-time Office Administrator for Endell Equine Hospital in Salisbury. You will handle calls, book appointments, plan vets’ diaries, respond to queries, register new clients and manage payments within a friendly team environment.

The role emphasizes strong customer service, empathy and the ability to multi-task in a busy equine clinic. Proficiency in MS Office and database systems is valued.