Equine Office Administrator — Part-Time (8–16 hrs/wk)

CVS Group; Salisbury; Hybrid; GBP 7,900 - 11,000; Part time

Benefits offered by this job

National Minimum Wage aligned salary

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Employee wellbeing support

Job summary

CVS Vets is seeking an enthusiastic Office Administrator to join Endell Equine Hospital in Salisbury. This part-time role supports reception duties, appointment bookings, diary planning and client communications.

You will handle calls, emails, payments, insurance forms, and basic dispensing, ensuring a warm, professional experience for clients. Previous reception experience is essential; equine knowledge is a plus, and proficiency with Microsoft Office is expected.

Qualifications

• Previous Receptionist experience is essential; veterinary/equine experience a plus.
• Experience with horses or equine knowledge is desired.
• Ability to multi-task and prioritise workload is essential.
• Resilient and able to cope with busy or emotional situations.
• Excellent communicator with strong empathy.
• Excellent customer service skills and experience dealing with the public.
• Positive attitude and teamwork.
• Proficiency in Microsoft Office and other databases.

Responsibilities

• Answering phones and booking appointments
• Logistical planning of diaries
• Responding to queries via phone, in person, and email
• Registering new clients
• Handling payments and account queries
• Completing insurance forms
• Dispensing medications
• Taking payments
• Provide a warm, welcoming experience to clients arriving at the practice

Skills

Reception experience

Equine knowledge

Multitask & prioritise

Empathy

Customer service

Teamwork

Microsoft Office

Tools

Database management

Job description

CVS Vets is seeking an enthusiastic Office Administrator to join Endell Equine Hospital in Salisbury. This part-time role supports reception duties, appointment bookings, diary planning and client communications.

You will handle calls, emails, payments, insurance forms, and basic dispensing, ensuring a warm, professional experience for clients. Previous reception experience is essential; equine knowledge is a plus, and proficiency with Microsoft Office is expected.