Part-Time Diagnostic Booking Specialist

Phoenix Hospital Group; Hatfield; On-site; GBP 15,000 - 21,000; Part time

Job summary

One Hatfield Hospital, part of Phoenix Hospital Group, is seeking a friendly Diagnostic Bookings Coordinator to join our Front of House Operations on a permanent, part-time basis.

You will manage diagnostic appointment bookings (MRI/CT/ultrasound/X-ray), communicate with patients and clinicians, and ensure accurate scheduling with confidentiality and high service standards. This role is on-site at One Hatfield Hospital in Hatfield.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Good attention to detail and accuracy when handling information.
• Confident telephone manner and professional email communication.
• Ability to work independently and as part of a team.
• Good IT and administration skills.
• A professional, compassionate and patient-focused approach.
• Understanding of confidentiality and the importance of protecting patient information.

Responsibilities

• Schedule, amend and cancel diagnostic appointments accurately and efficiently.
• Process referrals and ensure the required clinical information is available before booking.
• Respond to patient enquiries by telephone and email, providing clear appointment information and preparation instructions.
• Liaise with consultants, radiographers, sonographers and medical secretaries regarding appointment availability.
• Release completed diagnostic reports in line with hospital policies and procedures.
• Monitor outstanding reports and elevate delays where appropriate.
• Maintain accurate patient records and ensure all information is handled confidentially.
• Support departmental targets for booking accuracy, telephone performance, appointment utilisation and patient satisfaction.
• Work in accordance with hospital policies, GDPR requirements and relevant quality standards.

Skills

Communication

Organisation

Attention to detail

Telephone etiquette

Teamwork

IT skills

Patient-focused

Confidentiality

Job description

One Hatfield Hospital, part of Phoenix Hospital Group, is seeking a friendly Diagnostic Bookings Coordinator to join our Front of House Operations on a permanent, part-time basis.

You will manage diagnostic appointment bookings (MRI/CT/ultrasound/X-ray), communicate with patients and clinicians, and ensure accurate scheduling with confidentiality and high service standards. This role is on-site at One Hatfield Hospital in Hatfield.