Diagnostic Bookings Coordinator

Phoenix Hospital Group; Hatfield; Presencial; GBP 15 000 - 21 000; Tempo parcial

Resumo da oferta

One Hatfield Hospital, part of Phoenix Hospital Group, is seeking a friendly Diagnostic Bookings Coordinator to join our Front of House Operations on a permanent, part-time basis.

You will manage diagnostic appointment bookings (MRI/CT/ultrasound/X-ray), communicate with patients and clinicians, and ensure accurate scheduling with confidentiality and high service standards. This role is on-site at One Hatfield Hospital in Hatfield.

Qualificações

• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Good attention to detail and accuracy when handling information.
• Confident telephone manner and professional email communication.
• Ability to work independently and as part of a team.
• Good IT and administration skills.
• A professional, compassionate and patient-focused approach.
• Understanding of confidentiality and the importance of protecting patient information.

Responsabilidades

• Schedule, amend and cancel diagnostic appointments accurately and efficiently.
• Process referrals and ensure the required clinical information is available before booking.
• Respond to patient enquiries by telephone and email, providing clear appointment information and preparation instructions.
• Liaise with consultants, radiographers, sonographers and medical secretaries regarding appointment availability.
• Release completed diagnostic reports in line with hospital policies and procedures.
• Monitor outstanding reports and elevate delays where appropriate.
• Maintain accurate patient records and ensure all information is handled confidentially.
• Support departmental targets for booking accuracy, telephone performance, appointment utilisation and patient satisfaction.
• Work in accordance with hospital policies, GDPR requirements and relevant quality standards.

Conhecimentos

Communication

Organisation

Attention to detail

Telephone etiquette

Teamwork

IT skills

Patient-focused

Confidentiality

Descrição da oferta de emprego

One Hatfield Hospital | 15 hours per week

About the Role

One Hatfield Hospital, part of Phoenix Hospital Group, are looking for a friendly, organised and patient-focused Diagnostic Bookings Coordinator to join our Front of House Operations on a permanent, part-time basis.

You will play an important role in ensuring patients receive an efficient and professional booking service for diagnostic appointments, including MRI, CT, ultrasound and X-ray. Working closely with patients, consultants and clinical teams, you will help ensure appointments are coordinated effectively and patients receive a positive experience throughout the booking process.

Key Responsibilities

• Schedule, amend and cancel diagnostic appointments accurately and efficiently.
• Process referrals and ensure the required clinical information is available before booking.
• Respond to patient enquiries by telephone and email, providing clear appointment information and preparation instructions.
• Liaise with consultants, radiographers, sonographers and medical secretaries regarding appointment availability.
• Release completed diagnostic reports in line with hospital policies and procedures.
• Monitor outstanding reports and elevate delays where appropriate.
• Maintain accurate patient records and ensure all information is handled confidentially.
• Support departmental targets for booking accuracy, telephone performance, appointment utilisation and patient satisfaction.
• Work in accordance with hospital policies, GDPR requirements and relevant quality standards.

Skills and Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Good attention to detail and accuracy when handling information.
• Confident telephone manner and professional email communication.
• Ability to work independently and as part of a team.
• Good IT and administration skills.
• A professional, compassionate and patient-focused approach.
• Understanding of confidentiality and the importance of protecting patient information.

Join Our Team

If you are organised, approachable and enjoy helping people, we would love to hear from you. Join One Hatfield Hospital and play a valuable role in supporting our patients and delivering an excellent standard of care.

Phoenix Hospital Group is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK.