Radiology Appointments & Front Desk Specialist

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 19,000 - 23,000; Full time

Job summary

Southend University Hospital NHS Trust's Radiology Admin Team is seeking a motivated Receptionist/Appointment Clerk to provide dedicated reception cover, book imaging appointments, and manage day-to-day admin in a busy radiology department.

You'll be the first point of contact for patients, visitors and staff, handling queries in person and by phone, maintaining accuracy and confidentiality, and supporting a rota-based shift pattern across 7 days.

Qualifications

• Experience in working in a patient / customer facing role.
• Attention to detail.
• Work accurately and calmly under pressure.
• High level of computer literacy.
• To be able to multi-task.
• Excellent timekeeping.
• Flexibility to cover colleague absence
• Flexibility to change days / hours if needed.

Responsibilities

• Provide specialised reception cover and book imaging appointments.
• Handle administrative tasks and assist with patient and visitor queries in person and by phone.
• Be the first point of contact for patients, visitors and staff, maintaining professionalism.

Skills

Reception experience

Customer service

Computer literacy

Multitasking

Time management

Tools

Microsoft Office

Job description

Southend University Hospital NHS Trust's Radiology Admin Team is seeking a motivated Receptionist/Appointment Clerk to provide dedicated reception cover, book imaging appointments, and manage day-to-day admin in a busy radiology department.

You'll be the first point of contact for patients, visitors and staff, handling queries in person and by phone, maintaining accuracy and confidentiality, and supporting a rota-based shift pattern across 7 days.