Detention Custody Officer

Mitie; Metropolitan Borough of Solihull; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking a Detainee Custody Officer to support escorted transportation and care for immigration residents. This role operates on a 24/7 basis, requiring flexibility with day and night shifts. No prior experience is needed, as full training will be provided, leading to a Level 3 Apprenticeship. The position offers growth opportunities, a range of benefits, and involves maintaining security and safety standards while treating residents with dignity and respect.

Benefits

Free parking

Uniform provided

Access to online GP services

Generous holiday allowance

Pension and Life assurance

Discounts including cinema and leisure memberships

Qualifications

• Be a UK Citizen, Commonwealth Citizen with indefinite leave to remain, or EEA Citizen.
• Hold a valid UK passport and full UK manual driving licence.
• Pass an Enhanced DBS check and Counter-Terrorist Check vetting.
• Be over 21 years of age with fewer than 7 points on your licence.

Responsibilities

• Escort and transport immigration residents within the UK.
• Drive a small minibus-sized vehicle ensuring safe transportation.
• Provide care to immigration residents in a fixed location.

Skills

Strong communication skills

Interpersonal skills

Calm under pressure

Problem-solving abilities

Job description

Overview

Detainee Custody Officer - Swinderby Vehicle Base and Short-Term Holding Facility

Who We're Looking For

• We’re looking for respectful, caring, and resilient individuals to join our team. If you have strong communication and interpersonal skills, a calm and non-judgemental approach, great problem-solving abilities, and the ability to stay composed under pressure, this could be the perfect role for you.

What You'll Be Doing

As an In-Country Escorting DCO at the Vehicle Base, you'll be responsible for:

• Escorting and transporting immigration residents within the UK
• Driving a small minibus-sized vehicle and ensuring the safe transportation of those in your care
• Maintaining high security and safety standards while treating residents with dignity and respect

As an In-Country Escorting DCO at the Short-Term Holding Facility you'll be responsible for:

• Providing care to immigration residents in a fixed location
• Maintaining high security and safety standards while treating residents with dignity and respect

This role requires flexibility, as you will work a mix of day and night shifts, covering a 24/7, 365-day operation.

No Experience? No Problem! No prior experience or qualifications are needed—full training and support will be provided. If you have experience handling challenging situations or working with people in distress, it would be a plus.

Your journey begins with a 4-week paid training course, including a control and restraint training course. Over the next 13 months, you'll receive on-the-job mentoring and assessments, leading to an accredited Level 3 Apprenticeship in Detention and Custody.

Why Join Us?

• Work-life balance - structured shifts for stability, up to 1 year in advance so you can plan your goals and travel.
• Career growth - start with a Level 3 Apprenticeship, with opportunities for leadership roles.
• Continued personal development with full support given to enhance your career.
• Free parking and uniform
• Training: 4-week fully paid training course
• A great selection of benefits including Access to online GP services, share options and a generous holiday allowance.
• Pension and Life assurance
• Reward & Recognition scheme.
• Discounts including cinema, online shopping discounts, leisure centre memberships, holidays, and Health & Wellbeing Benefits. You can also apply for a Blue Light discount card as a DCO.

Essential Requirements

• Be a UK Citizen, a Commonwealth Citizen with indefinite leave to remain (not through marriage), or an EEA Citizen
• Hold a valid UK passport (expired visas in out-of-date passports cannot be accepted)
• Have lived in the UK continuously for the past 3 years, with no single absence over 3 months
• Pass an Enhanced DBS check, employer referencing (last 5 years), and Counter-Terrorist Check (CTC) vetting
• Hold a full UK manual driving licence (at least 12 months of experience)
• Have fewer than 7 points on your licence and no driving bans in the last 12 months
• Be over 21 years of age

Important: If you do not have a valid UK passport and a full UK manual car driving licence, we cannot proceed with your application.

Application Process

• Successful candidates will be invited to an assessment process which includes interview, capability assessments, and full vetting screening.

Ready to take the next step? Apply now and start your journey with us!