Lloyds Banking Group Customer Support - Nottingham

LLOYDS BANK PLC; Nottingham; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Pension contribution up to 15%

Annual bonus

Private medical with BUPA

Share schemes

Wellbeing initiatives

22 days' holiday pro rated for part‑t

Parental leave

Job summary

Lloyds Banking Group is hiring for a part-time Customer Support role in Nottingham. You’ll work 24.5 hours per week, including Saturdays, across our branches, providing face-to-face support and guiding customers through digital banking.

Training will be provided, with a clear path to broader group opportunities as you grow your skills. You’ll develop strong customer relationships, demonstrate empathy, and help customers feel confident about their finances and services.

Qualifications

• Minimum of 12 months customer service experience.
• Youll be empathetic and genuine, focusing on helping customers with their finances.

Responsibilities

• Provide face-to-face customer support in branches.
• Assist with everyday banking tasks and guide customers through digital services.
• Build confidence in customers and connect them with suitable products and services.

Skills

Customer service

Relationship building

Empathy

Team player

Job description

End Date Friday 13 November 2026 Salary Range £26,200 - £26,200 We support flexible working - click here for more information on flexible working options

Job Description Summary

A part-time branch-based opportunity working 24.5 hours per week.

JOB TITLE

Customer Support

LOCATION(S)

Nottingham Working across our branches within a reasonable distance.

HOURS

24.5 hours a week, including Saturdays

WORKING PATTERN

Part-time The planned shift pattern for this role must include Saturdays

Salary

£18340, increasing to £18865 after 6 months

What you’ll be doing

You’ll start your journey in one of our branches, providing face-to-face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking - we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for

• A minimum of 12 months customer service experience.
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits package

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top - pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Uniform

We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.

Background checks

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

Values and inclusion

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.