Part-Time Customer Support Advisor – Fast-Paced Helpdesk

We Are Zenith; Hebburn; Presencial; GBP 9.100 - 12.000; Tempo parcial

Benefícios oferecidos por esta vaga

Weekly pay

Monthly bonus scheme

Company pension

Additional annual leave

Free on-site parking

Casual dress

Resumo da vaga

Zenith are recruiting multiple part-time Customer Service Advisors to support customers when something goes wrong at home—from broken boilers to burst pipes—helping them get fast, reliable assistance when they need it most. You’ll take inbound calls, log claims and coordinate engineer visits in a busy call-centre.

Ideal candidates will have at least two years’ call-centre experience, strong communication and attention to detail, plus confidence using computers and multitasking in a fast-paced

Qualificações

• Two years’ call-centre experience or equivalent.
• Self-motivated with ability to learn new systems quickly.
• A positive, helpful attitude and willingness to take ownership.
• Strong communication skills and attention to detail.
• Confident using computers and handling multiple tasks.
• Reliable and able to work in a fast-paced environment.
• Available to work every Friday and Saturday, 8:00am–6:00pm.
• Must attend mandatory training in full.

Responsabilidades

• Take inbound and make outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

Conhecimentos

Call-centre experience

Self-motivation

Fast learner

Ownership

Communication skills

Attention to detail

Computer literacy

Multitasking

Reliability

Availability Fridays/Saturdays

Descrição da vaga

Zenith are recruiting multiple part-time Customer Service Advisors to support customers when something goes wrong at home—from broken boilers to burst pipes—helping them get fast, reliable assistance when they need it most. You’ll take inbound calls, log claims and coordinate engineer visits in a busy call-centre.

Ideal candidates will have at least two years’ call-centre experience, strong communication and attention to detail, plus confidence using computers and multitasking in a fast-paced