Customer Service Advisor

Confidential; Chorley; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full training

Descripción de la vacante

Zenith Advisory Partners are recruiting for a customer service role based in Chorley. The role involves handling enquiries by phone and email, resolving issues, and coordinating with internal teams. The position is nights, 6pm to 6am, with a 12-week temporary-to-permanent contract and full training provided.

The successful candidate will have prior customer service experience, strong communication skills, good IT abilities, and a keen eye for detail in a fast-paced environment.

Formación

• Experience in a customer service role, ideally in a call centre.
• Strong communication skills and ability to remain calm under pressure.
• Good IT skills and keen eye for detail.

Responsabilidades

• Be the first point of contact for customers via phone and email.
• Resolve customer enquiries and issues effectively.
• Liaise with internal departments to ensure a smooth customer experience.

Conocimientos

Customer service

Phone & email handling

Communication

IT skills

Attention to detail

Descripción del empleo

Overview

Zenith Advisory Partners are working with a well-established business based in Chorley, known for its strong reputation for customer care and a supportive, team-focused working environment. This is a great opportunity to join a busy customer service function on a temporary to permanent basis (12 weeks). Please note: This role is office based

Key Responsibilities

Reporting into the Customer Service Manager, you'll be the first point of contact for customers, handling enquiries via phone and email, resolving issues efficiently, and liaising with internal departments to ensure a smooth customer experience.

Shift Pattern

• Working hours are 6pm to 6am (NIGHTS)
• Week 1 = Wednesday and Thursday
• Week 2 = Monday, Tuesday, Friday, Saturday, Sunday

Your Experience and Requirements

ZAP are searching for candidates with previous experience in a customer service role, ideally in a call centre, strong communication skills, and the ability to remain calm and professional when handling queries. Good IT skills and a keen eye for detail are essential, while experience within a manufacturing, retail or fast-paced office environment would be advantageous.

What's on Offer

• Salary of £30,000
• Full training